Refund Policy
Refund Policy — ELYSOR & CO
At ELYSOR & CO, customer satisfaction is our top priority.
If you are not completely satisfied with your purchase, we’re here to help.
30-Day Money-Back Guarantee
You have 30 days from the delivery date to request a refund.
If your product is unused, in its original condition, and in the original packaging, you are eligible for a full refund.
How to Request a Refund
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Contact our customer support team at contact@elysorcompany.com with your order number and reason for the return.
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Our team will provide instructions on how to return your product.
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Once we receive and inspect the returned item, we will process your refund to the original payment method within 5–7 business days.
Return Shipping Costs
Customers are responsible for the return shipping costs unless the product arrived damaged or incorrect.
In that case, ELYSOR & CO will cover the return shipping.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery.
We will send you a replacement or issue a full refund at no extra cost.
Non-Refundable Items
Gift cards, promotional items, and products purchased at a discounted price (unless defective) are not eligible for a refund.
Delivery Responsibility
Once an order has been shipped and tracking information is provided, it becomes the customer’s responsibility to ensure successful delivery.
We are not liable for issues arising from incorrect or incomplete shipping information, customer unavailability at the delivery address, or failure to collect the package from the carrier when required.
In cases where a delivery is unsuccessful and the package is returned to us, we may offer to reship the item (additional shipping fees may apply) or issue a refund excluding original shipping costs.
Please double-check your shipping details and track your package to avoid any issues.
If you have any questions about our refund policy, feel free to reach out to us at
📩 contact@elysorcompany.com
We’re here to help thank you for choosing ELYSOR & CO, where timeless style meets refined craftsmanship.